Amae Software Releases Survey Builder Module for its Customer Integration (CI) Suite
by Anonymous

Amae Software Releases Survey Builder Module for its Customer Integration (CI) Suite

Delivers powerful new features to create, configure, and manage the automated delivery of intelligent surveys that capture critical customer information


Mountain View, Ca. May 20, 2003 - Amae Software today introduced its Survey Builder Module for the creation and management of intelligent surveys within the Amae CI Suite. The real-time survey capabilities enable call centers to gather critical and precise customer feedback for analysis immediately following a customer transaction. Surveys are built from questions that can easily be customized to address specific topics, or can be selected from a predefined library of questions.

The Survey Module facilitates open-ended qualitative question delivery and supports 15 different types of customer responses including sliding scales as well as specific answers. All responses generated from served surveys are immediately integrated into reports and other modules in the Amae CI Suite. The Survey Module is a powerful example of customer integration and how to incorporate customer perspectives with existing customer data to make effective business decisions.

Surveys can be dynamic or intelligent in nature. Questions served to customers are configurable to be contingent upon customer segments, transaction types, the customer service agent, and particular customer responses. The module's Web-based user-interface allows authorized users and administrators to build CI surveys by selecting questions and defining the question flow based on customer response.

About the Amae Customer Integration Suite

The Amae CI Suite incorporates customer feedback collected from post-call surveys into an organization's business processes and performance metrics. The CI Suite directly decreases contact center operational costs while building customer loyalty and satisfaction. The benefits are measurable by providing detailed information in real-time regarding agent performance, customer satisfaction, market research, and other valuable customer data. The CI Suite utilizes existing contact center systems and processes for rapid implementation and provides an affordable and modular approach to workforce optimization designed to produce a quick and measurable ROI.

The Amae CI Suite offers all the features needed to improve the quality of customer interaction while lowering support costs. By integrating multiple disparate legacy data sources with customer perspectives, enterprises can establish an advanced level of customer analysis and report required data to all levels of an organization. The CI Suite's modular architecture utilizes existing IT infrastructure and is installed with minimal or no additional hardware and with no change to current business processes.

Please contact Amae Software for a complete demonstration of the CI Suite and Survey Builder Module.

Pricing and Availability
The Customer Integration Suite and the Survey Module are currently available with pricing contingent on the size of your contact center/customer support organization. For details or more information, please visit www.amaesoftware.com, send e-mail to info@amaesoftware.com, or call 650-965-0820.

About Amae Software
Founded in 2001, Amae Software provides the AmaeT Customer Integration SuiteT for companies committed to: collecting critical information from customers while lowering costs and increasing productivity in the contact center; automating product/marketing/sales research; and improving overall customer satisfaction and loyalty. The company mission is to significantly reduce operational expenses and increase productivity by automating the collection of customer feedback and integrating it into existing business processes.

Headquartered in Mountain View, California, Amae Software is a privately held company. For more information, please visit www.amaesoftware.com, send e-mail to info@amaesoftware.com, or call 650-965-0820.





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